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Cookie Policy

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  2. Cookie Policy

I. Cookie Information

In accordance with Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the explicit consent of the user for all websites that use non-essential cookies before the user navigates them.

II. What are Cookies?

Cookies and other similar technologies, such as local shared objects, flash cookies, or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the site.

By using these devices, the Web server can remember certain data concerning the user, such as their preferences for viewing the pages on that server, username and password, products of most interest to them, etc.

III. Cookies affected by regulations and excepted Cookies

According to EU directive, cookies that require informed consent from the user are analytical cookies, advertising cookies, and affiliation cookies. Technical cookies and those necessary for the operation of the website or the provision of services expressly requested by the user are excepted.

TYPES OF COOKIES

I. By purpose

  • Technical and functional cookies: These allow the user to navigate through a website, platform or application and use the different options or services that exist therein.
  • Analytical cookies: These allow the monitoring and analysis of the behavior of website users. The information collected is used to measure activity and create browsing profiles in order to improve services.
  • Advertising cookies: These enable efficient management of advertising spaces based on content or ad frequency.
    Behavioral advertising cookies: These collect information about personal preferences to efficiently manage advertising spaces.
  • Social cookies: These are set by social media platforms to share content and track user activity online.
  • Affiliate cookies: These track visits from other websites with which an affiliation agreement is in place.
  • Security cookies: These store encrypted information to protect it against third-party attacks.

II. By ownership

  • First-party cookies: Sent from a device or domain managed by the publisher.
  • Third-party cookies: Sent from a domain not managed by the publisher but by another entity that processes the data.

III. By retention period

  • Session cookies: These collect and store data while the user accesses a website.
  • Persistent cookies: Data is stored for a defined period that can vary from minutes to years.

PROCESSING OF PERSONAL DATA

La Tienda del Palacio Real, managed by Palacios y Museos, S.L.U., is the Data Controller of the Personal Data of the Data Subject and informs you that this data will be processed in accordance with Regulation (EU) 2016/679 (GDPR). The following information is provided:

Purposes of processing: as specified in the section on cookies used on this website.
Legitimacy of processing: except in cases necessary for navigation, by consent of the data subject (Art. 6.1 GDPR).
Data retention criteria: as per the section on cookies used on the website.
Data communication: will not be communicated to third parties, except for third-party cookies or by legal obligation.
Rights of the data subject:

- Withdraw consent at any time.
- Right of access, rectification, portability, and erasure of data, and of restriction or opposition to its processing.
- Right to file a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with regulations.

Contact details to exercise rights:

Owner
The owner of this website is Palacios y Museos, S.L.U.
Tax Identification Number (C.I.F.): B85810331
Registered in the Commercial Register of Madrid, volume 26,880, book 203 of Section 8 of Companies, page no. M-484436.

Address

Calle Raimundo Fernández Villaverde 67, 7D.  28003 Madrid

Contact Email
online.tiendapalacioreal@palaciosymuseos.com

Cookies used on this site

Name Type Purpose Duration Provider
_shopify_s Analytical / Session Identifies unique sessions for internal analysis of site usage. 30 minutes Shopify
_shopify_y Analytical Records unique user identifiers for statistical analysis. 1 year Shopify
_shopify_analytics Analytical / Technical Collects information about site performance and usage. 1 year Shopify
_shopify_essential Technical Essential cookie for the correct functioning of the site (session, cart, etc.). 1 year Shopify
cart_currency Technical Saves the currency selected by the user in the cart. 2 weeks Shopify
cookie_consent Preference Saves the user's consent regarding cookie usage. 1 year First-party
keep_alive Technical / Session Keeps the session active during navigation. Session Shopify
localization Preference Determines the visitor's language or region to display appropriate content. 1 year Shopify


Cookie configuration panel

From this panel, you can configure the cookies that the website may install in your browser, except for technical or functional cookies which are necessary for navigation and the use of the different options or services offered.

How to manage cookies from the browser

Action Description
Delete cookies from the device Cookies already on a device can be deleted by clearing the browser history, which removes cookies from all visited websites.
However, some saved information may also be lost (e.g., login data or website preferences).
Manage site-specific cookies To have more precise control over site-specific cookies, users can adjust their privacy and cookie settings in the browser.
Block cookies Although most modern browsers can be configured to prevent cookies from being installed on devices, this may require manual adjustment of certain preferences each time a site or page is visited. Additionally, some services and features may not work correctly (e.g., profile logins).


How to delete cookies from common browsers

Browser Link to official guide
Chrome http://support.google.com/chrome/answer/95647?hl=es
Edge https://support.microsoft.com/es-es/microsoft-edge/eliminar-las-cookies-en-microsoft-edge
Internet Explorer https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox https://www.mozilla.org/es-ES/privacy/websites/#cookies
Safari https://support.apple.com/es-es/guide/safari/sfri11471/mac
Opera https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData

Terms & Conditions

Welcome to the Queen's Museum Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

  • This website is managed by La Tienda del Reina , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
  • If you have any questions, you can contact us at online.tiendareinasofia@palaciosymuseos.com .

2. Use of the Website

  • Access to our online store is free and open, although the use of certain services may require registration.
  • The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

  • To make a purchase, you must select the products, add them to the cart, and complete the payment process.
  • Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
  • We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

  • All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
  • Accepted payment methods will be indicated during the purchase process .
  • For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

  • Shipping scope: We ship nationally and internationally.
  • Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
  • Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

  • Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
  • These amounts are not included in the product price or the shipping costs indicated in the store.
  • Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
  • We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

  • The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
  • Products must be returned in perfect condition, unused and in their original packaging.
  • Return shipping costs will be borne by the customer, except in cases of error or factory defect.
  • Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

  • All our products come with a 2-year legal guarantee against manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

  • We are not responsible for damages resulting from the misuse of products purchased in the store.
  • We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

  • The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
  • The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

  • These Terms and Conditions are governed by current Spanish and European legislation.
  • In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.